Total Direct Care Privacy Policy

Last updated (“Revision Date”): {10/26/2022}

This Privacy Policy (“Privacy Policy”) explains how Total Direct Care Inc. (“TDC,” “us,” “our,” and “we”) collects, uses, and shares information when you interact with (the “Website”). This Privacy Policy applies to all users of the Website. This Privacy Policy does not apply to information collected by us offline or through any other means or by any third party. Further, this Privacy Policy does not describe or apply to our collection or use of Protected Health Information (as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)). Our collection and use of Protected Health Information is covered by our Notice of HIPAA Privacy Practices notice.

Please read this Privacy Policy carefully. If you do not agree to our practices as set forth in this Privacy Policy, please do not use or otherwise interact with the Website. By using or interacting with the Website, you consent to the privacy practices described in this Privacy Policy and you agree that we may collect, use, and share your information in the ways described. This Privacy Policy is part of the TDC Terms of Use. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

1. Privacy Policy overview

This Privacy Policy covers our treatment of information that identifies an individual (“Personal Information”) and other data that we gather when you access or use our Website. We gather limited types of Personal Information about our visitors, as explained in more detail below. We use Personal Information internally in connection with our Website and do not share it with third parties except for our internal business purposes as set forth in Section 3.

2. What Information does TDC collect?

The information we collect varies depending on the type of activity you are performing and helps us provide you the Website, personalize and improve your experience, and provide you with opportunities to learn about products and services that might interest you. In general, we collect information from and about users of the Website (i) directly from you when you provide it to us and (ii) automatically when you use the Website.
For example, we may collect information:
• By which you may be personally identified, such as name, postal address, email address, telephone number, and other Personal Information.
• That is about you but individually does not identify you, such as information about your device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, network information, and the device’s telephone number (if applicable).
Information You Provide Us
This information includes:

• Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website, posting material, and requesting further services.
• Records and copies of your correspondence (including email addresses and phone numbers), if you contact us (such as your correspondence with any AI chatbot embedded in the Website).
• Details of transactions you carry out through the Website and of the fulfillment of your orders or requests.
• Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
• Details of your visits to our Website, including traffic data and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.
We may also collect the following “Other Information,” which would be gathered automatically through your use of the Website as described below:
Through Cookies: Cookies and other technologies are a form of data transferred to a user’s device to facilitate customized site information and ongoing use. We use cookies for website administration and personalization, authentication, completing your requests to us, and for analysis that does not identify specific individuals. To opt out of allowing cookies to enhance your experience, your browser should allow you to decline the use of cookies.

3. How will this Data be used?

We do not sell your Personal Information for any purpose. For purposes of this Privacy Policy, “sell” means to disclose the Personal Information to a third party for monetary or other valuable consideration.

To the extent permitted by applicable law, we may use Personal Information in the following ways:

To Fulfill Your Request:
We may process and use the information you have provided us and other information we collect to provide the products, services, and information you request and to otherwise fulfill your requests.

Communicating with You, Including for Marketing:
We may use your information to communicate with you if you have provided us the means to do so. For example, if you have given us your email address, we may send you newsletters, respond to inquiries, send administrative information (such as appointment reminders), send promotional email offers on our own behalf, or email you about your use of the Website.

If you no longer wish to receive automated email communications from us, please follow the unsubscribe instructions at the bottom of the email you receive from us or contact us at If you unsubscribe to TDC messages or have not provided accurate contact information, you may not receive these communications.

Internal Business Purposes:

We may use information you have provided us or that we have otherwise collected on the Website to:
– Develop or improve the effectiveness of our Website, products or services, and marketing efforts;
– Prevent potentially fraudulent, prohibited, or other illegal activities;
– Enforce our Terms of Use;
– Conduct research and analysis; and
– Perform other internal business activities as needed.

4. Accessing Your Personal Information

You can always choose not to disclose information to us, but keep in mind some information may be needed to take advantage of some of our features. If you choose not to disclose certain information to us, some of our features or services of the Website may not be available to you.

You may send us an email at to request access to, correct, or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

5. Other Privacy Topics

Linking to Third Parties:
We may include links to third party websites on our Website. We are not responsible for the content or availability of the linked site. If you enter into a transaction on the third party site, we are not responsible for that transaction. Also, the privacy and security policies of the linked site may differ from ours and we are not responsible for any Personal Information collected as a result of your visiting the linked site.

Legal Requirement or Business transfers:
We may share or disclose your Personal Information when required by law or as necessary to protect our interests or those of our affiliates and/or employees or as part of a sale or purchase of our business.

Protection of Children’s Personal Information:
We recognize the importance of protecting the privacy of children’s personal information. We do not knowingly collect personal information from anyone under the age of 13. If you believe that a child younger than 13 has provided personal information to us, please contact us.

International use:
The Website are hosted and intended for users located within the United States. Our Website are not directed at or offered to residents outside the United States.

Is Personal Information about me secure?
We maintain administrative, physical, and technical controls in order to protect your Personal Information. Unfortunately, however, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to the Privacy Policy:
This Privacy Policy was last updated on the Revision Date shown at the beginning of the Policy. We reserve the right to amend this Policy from time to time and, when we do, we will change the Revision Date. By continuing to use the Website after the most recent Revision Date, you agree to the privacy practices contained in the updated Privacy Policy.

What if I have questions about this policy?
If you have any questions or concerns regarding our Privacy Policy, please send us a detailed message to